Privacy Policy | Wild Tornado Casino

Information we may collect

Wild Tornado Casino may collect information that players provide directly, information created through use of the website and information received from appropriate third parties. The information collected depends on the services used, the account activity involved and the checks that may be required before or during play.

Account and contact details

When a player registers or contacts support, we may handle details such as a name, date of birth, residential information, username, login details and contact information. We may also keep information about preferences, account settings, responsible gambling choices, communications and interactions with our support team.

Identity and verification information

To help confirm a player's identity, age, location or eligibility, we may request verification information and documents. This can include identity documents, proof of address, information about the source or ownership of funds and other details needed for account, security or compliance checks. Documents are handled for the relevant purpose and may be reviewed using suitable verification processes.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, account balances, payment methods and related transactions. Payment providers may process payment information under their own privacy policies. We may retain transaction references and records needed to operate the account, resolve disputes, detect unusual activity and meet applicable obligations.

Technical, device and usage information

When the website is accessed, technical information may be collected, including an IP address, browser type, operating system, device information, approximate location, pages visited, access times, referral information and interactions with website features. We may also receive information about errors, connection events and security activity.

Cookies and similar technologies

The website may use cookies and similar technologies to support essential functions, remember preferences, maintain sessions, improve performance, understand website usage and help protect accounts. Some cookies may be placed by service providers that help operate or analyse the website. Players can manage or restrict cookies through their browser settings. Disabling certain cookies may affect website features, account access or how the website operates.

How we use information

Personal information is used for purposes connected with providing and managing the website and gambling services. We seek to collect and use information that is reasonably necessary for the relevant purpose and to avoid using it in ways that are incompatible with those purposes.

To create, maintain and administer player accounts.
To process deposits, withdrawals, wagers and other account transactions.
To verify identity, age, location, eligibility and account information.
To carry out security, anti-fraud, anti-money-laundering and risk-management checks.
To detect, investigate and prevent suspicious, unlawful, abusive or unauthorised activity.
To provide customer support, respond to enquiries and resolve complaints or disputes.
To communicate about accounts, transactions, website changes, security matters and service information.
To understand how the website is used and improve its content, performance, accessibility and security.
To support responsible gambling measures and help identify activity that may require attention.
To meet legal, regulatory, court, taxation, accounting and other official requirements.
To protect the rights, property, safety and systems of Wild Tornado Casino, players and other people.
To send marketing or promotional communications where permitted and where the player has provided consent or another lawful basis applies.

Marketing communications may include information about website services, features or promotions. Players can withdraw consent to marketing at any time by using an unsubscribe option where provided or by contacting us using the privacy contact details below. Account, security and service messages may still be sent where they are necessary to manage the account or provide an important notice.

Sharing, storage and security

We may share personal information where this is reasonably necessary for the purposes described in this Policy. This may include sharing with technology providers, payment and identity verification providers, customer support services, professional advisers, fraud prevention services and other suppliers that help operate the website. Service providers may only be given information relevant to the work they perform and may be required to protect it.

Information may also be disclosed where required or permitted by law, in response to a valid request from an authorised body, to comply with a legal process, or to protect the website, players or other people. Information may be disclosed in connection with a suspected breach of terms, fraud, financial crime, security incident or other misuse.

Personal information may be stored or processed using systems operated by Wild Tornado Casino or its service providers. Depending on how services are arranged, information may be handled in Australia or another country. Where information is handled by a provider, appropriate contractual, technical or organisational measures may be used to support its protection.

We use reasonable measures intended to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure systems, monitoring and staff or supplier procedures. No website, online transmission or storage system can be guaranteed to be completely secure, so players should also use strong passwords, keep login details private and contact support promptly if they suspect unauthorised account activity.

We keep personal information only for as long as it is reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or disposed of.

Your privacy rights and enquiries

Depending on the circumstances and applicable requirements, players may have rights in relation to their personal information. These rights may include asking what information is held about them, requesting a copy of that information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer needed, and withdrawing consent to marketing.

To exercise a privacy right or ask a question about how information is handled, contact support@wildtornadocasino.best. Please explain the request clearly and provide enough information for us to identify the relevant account or records. We may need to verify the identity of the person making a request before providing information or changing account records. This helps protect players against unauthorised access.

Access: ask for information about the personal data we hold and, where appropriate, a copy of it.
Correction: ask for inaccurate, outdated or incomplete account information to be updated.
Deletion: ask for personal information to be removed where there is no continuing reason or legal requirement to retain it.
Marketing consent: withdraw consent to marketing communications or ask for marketing messages to stop.
Questions or complaints: contact us about a concern regarding the collection, use, storage or disclosure of personal information.

A request to delete information may not apply to records that must be retained for legal, security, dispute-resolution, fraud-prevention, accounting or other legitimate purposes. If a request cannot be completed in full, we will aim to explain the relevant reason. We may also need to retain a limited record of the request and its outcome.

This Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The current version published on this page applies when you use the website. Players should review this page periodically. If a change is significant, we may provide an appropriate notice through the website or another suitable channel.